Batelco opens Service Management Centre, ICT lab

01/06/2017 05:00 AST

Batelco, Bahrain's leading digital solutions provider, has launched a new Service Management Centre (SMC) and ICT Lab, the first and only one of its kind in the kingdom.

The new SMC and ICT Lab, located at Batelco Headquarters in Hamala, was officially opened by Batelco Bahrain CEO Eng Muna Al Hashemi at a ceremony attended by Batelco senior executives, and SMC and ICT Lab staff.

Batelco's SMC is a state-of-the-art facility designed and developed around the needs of enterprise customers. The centre handles end-to-end support for business customers from design and delivery of services and solutions to efficient fault handling, centred around the remote team working closely with the NOC (Network Operations Centre). All services are monitored around the clock, ensuring immediate action on customer interruptions.

Batelco's Business Solutions Portfolio is unmatched in Bahrain and with this latest enhancement which brings together Batelco's fault handling, network operations overview and the addition of an inhouse ICT Lab, Batelco is confirmed as the leader in the enterprise communications arena in Bahrain and among the top in the region, said a statement from the company.

The new ICT Lab, the only one of its kind in the Kingdom of Bahrain, has been created to build and test communications solutions ahead of their roll-out to customers, further enhancing the strength of the fully integrated services for Batelco's enterprise customers.

Business customers are welcome to visit the new SMC and ICT Lab where experienced engineers are on hand to answer any questions and provide businesses with advice on the best solutions for their requirements, it said.

Eng Al Hashemi said Batelco has invested heavily to bring its vision for a fully integrated service centre and development lab to reality. "We are really delighted with the outcome; the centre is a huge success and any of our business customers who have visited already have been really amazed with the level of expertise and support that is dedicated to their needs," she said.

"Having end-to-end delivery and support under one roof with the added benefit of having a huge team of skilled Batelco personnel on-site meets our strategic needs and surpasses the demands of our enterprise customers," Eng. Al Hashemi added.

Batelco's new facility will further enhance Batelco's position in the market as an ICT Solutions provider and demonstrate the Company's capability in delivering customised integrated solutions to meet customers' demands.

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